Aerloc Industries Accessibility Policies and Statement of Commitment

Aerloc Industries is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Accessibility policy

Aerloc Industries is committed to providing accessibility for persons with disabilities based upon the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the AODA.

Accessibility plan

Aerloc Industries continues to prevent and remove barriers and to comply with the Regulation. The plan will be reviewed and updated at least every five years.

Aerloc Industries shall incorporate accessibility design, criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.

Information and communications

Aerloc Industries will endeavour to create, provide and receive information and communications in ways that are accessible to people with disabilities where possible. When asked, Aerloc Industries will provide organizational information and communications made available to its customers and the public, including this policy and any public safety information, in an accessible format or with communication supports.

If Aerloc Industries determines that it is not technically feasible to convert the information or communications or that the technology to convert the information or communications is not readily available, Aerloc Industries shall, upon request, provide the person that requires the information a summary of the inconvertible information or communications.

Accessible websites and web content

Aerloc Industries is committed to making its information technology widely available and accessible, regardless of the functional abilities of the user. Aerloc Industries websites meet the Worldwide Web Consortium’s Web Content Accessibility Guidelines (WCAG) as required by the AODA as of April 1, 2022.

Changes to existing policies

Aerloc Industries will modify or remove any existing policies that do not respect the dignity and independence of people with disabilities.
Aerloc Industries will ensure that relevant employees are trained on the requirements of the Regulation and the Ontario Human Rights Code, as it pertains to people with disabilities.

Policy statement

Aerloc Industries recognizes the importance of:

  • Providing goods, services or facilities in a manner that respects the dignity and independence of persons with disabilities.
  • Integrating the provision of goods, services or facilities to persons with disabilities with the provision of goods, services or facilities to others, unless an alternative measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the goods, services or facilities.
  • Giving persons with disabilities an opportunity equal to that given to others to obtain, use and benefit from the goods, services or facilities.
  • Communicating with a person with a disability in a manner that takes into account the person’s disability.


Aerloc Industries and its employees, who participate in developing Aerloc Industries policies, and individuals who provide goods, services or facilities on behalf of Aerloc Industries (will communicate with members of the Public with disabilities in a manner that takes into account their disabilities. Aerloc Industries will consider how the individual’s disability may affect the way that that person expresses, receives or processes communications and, where possible, ask the member of the Public how to best communicate with them.

Assistive devices

Aerloc Industries allows the use of assistive devices for persons with disabilities in areas that are open to the Public within reason. These devices may include but are not limited to:

  • manual and motorized wheelchairs, scooters, canes, crutches and walkers
  • assistive technology such as screen readers, head mouse, screen magnifiers and voice recognition

Aerloc Industries will take steps to ensure that its Representatives are familiar with commonly used assistive devices.

Service animals and support persons policy

Aerloc Industries allows persons with disabilities who are accompanied by a guide dog or other service animal in all Aerloc Industries locations that are open to the Public and will permit the member of the Public to keep the service animal with him/her, except where prohibited by law for health and safety reasons.
Support persons accompanying members of the Public with disabilities are welcome at any Aerloc Industries location that are open to the public or other third parties. Aerloc Industries will ensure that members of the Public who so require have access to their support person while on the premises.


Aerloc Industries will ensure that all of its relevant staff are trained on:

  • The purpose of the AODA and an overview of the Customer Service Standards;
  • How to interact, communicate and assist people with disabilities, and in particular, people with assistive devices, and those who require the assistance of a guide dog, service animal or support person;
  • The policies and procedures created by Aerloc Industries in accordance with the Customer Service Standards under the AODA; and
  • How to help a person with a disability who is having difficulty accessing Aerloc Industries’ premises.

The training will be provided as soon as practicable upon commencement of the individual’s employment or engagement with the Company. The training will also be provided on an ongoing basis, as soon as practicable, whenever Aerloc Industries’ policies change with respect to customer service accessibility for individuals with disabilities.

Accessible employment

Aerloc Industries is committed to removing any barriers in employment faced by employees with disabilities. As such, Aerloc Industries provides a working environment which complies with the requirements of the Employment Standards in the Regulation, and as established under the AODA. It is important to Aerloc Industries that all employees with disabilities (including potential employees) find the workplace to be welcoming and supportive.

This Accessible Employment Policy applies to all Aerloc Industries employees and job candidates in the Province of Ontario.

Recruitment, assessment or selection process

Aerloc Industries’ employees and the public are advised of the availability of accommodation for applicants with disabilities in its recruitment process. When candidates are individually selected to participate further in an assessment or selection process upon request, and if a selected candidate requests an accommodation, Aerloc will consult with the applicant and provide, or arrange, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Any existing accommodation plans will be considered throughout the process.

Employee notification

Aerloc Industries informs its employees of its policies used to support its employees with disabilities: (a) to new employees as soon as practicable after they begin their employment; and (b) whenever there is a change to existing policies on the provision of job accommodations that take into account accessibility needs due to a disability.

Accessible formats and communication supports for employees

Aerloc Industries, upon the request of an employee with a disability, consults with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform the employee’s job, and employment-related information that is generally available to other employees.

Individual accommodation plans

If Aerloc Industries determines that accommodation is not required or if Aerloc Industries cannot accommodate the employee without undue hardship, the employee will be provided with the reasons for this decision.


Open communication and feedback are very important to Aerloc Industries. We commit to ensure that the process for receiving and responding to feedback is accessible by providing or arranging for accessible formats and communication support, upon request. Aerloc Industries welcomes feedback from its employees, customers, visitors and vendors about its accessibility policy.

Please direct all feedback to:

Aerloc Industries
P.O. Box 8572
Dundas, ON